We understand that when you’re on the road, things don’t stop at 5pm.

Tours, productions, and live events don’t run on office hours — and when something changes late at night or mid-flight, the last thing you want is to be sat in a call queue explaining your situation to someone who doesn’t know you, your team, or your tour.

That’s why we stay close.

We’re never far from our laptops, and we’re always reachable at the end of a WhatsApp message, text, or call. Because we manage our own clients and know the detail of your travel, we can respond quickly and make informed decisions — without you having to re-explain the basics every time something changes.

We also recognise that this is a global industry. To support that, we have a dedicated team member working on US West Coast hours, providing coverage for out-of-hours needs and US-based travel when time zones overlap or schedules demand it.

While we manage out-of-hours support ourselves, we’re also backed by the wider Travel Counsellors network. Their 24/7 duty office can provide additional support when required, and they also monitor wider travel disruptions — such as delays, weather events, and other incidents that may affect travel — helping us stay ahead of issues and keep our clients fully informed.

In short, we combine personal, knowledgeable support with the security of a wider network — so you’re never left waiting when timing matters most.